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[tab title=”December 2012-Kuwait”]
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Vigor-Events hosted Ron Kaufman, the world’s leading customer service speaker, educator and motivator for uplifting customer service and building service cultures.
Ron is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Rated one of the world’s “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron has powerful insights from working with clients all over the world in every major industry for more than twenty years.
Ron gave an interactive lecture in Kuwait, where attended more than 250 people from various segments of Kuwaiti society which was held on Tuesday, December 18, 2012 from 9 until 5 pm at the Holiday Inn Salmiyah Hotel.
During the Seminar, Ron outlined pivotal elements of respectful leadership and provided insights for leaders who want to improve both their personal and organizational customer service.
In his words:
The last thing a customer with a complaint wants to hear you say is: “You’re wrong.” What they want to hear is that you understand them, appreciate them, and agree with them on the importance of the value they have cited in their complaint.
Satisfaction is the least that is expected. Is that the least you can do?
Make money today and you will do well today. Make money pleasing customers today and you will also do well tomorrow.
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[tab title=”Ron Kaufman”]
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Ron Kaufman is one of the world’s most sought-after educators, consultants, and thought-leaders in achieving superior service and uplifting service cultures.
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- Author of Uplifting Service and 14 other books on service, business and inspiration.
- Rated one of the world’s “Top 25 Who’s Hot” speakers by Speaker Magazine.
- Powerful insights from working with clients all over the world in every major industry for more than twenty years.
- Inspiration to leaders, managers and service providers in his high-energy speeches and workshops.
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[fancy_box title=”Look who is learning with Ron!”]
3M, Accenture, Agilent, American Express, Asia Pacific Breweries, AXA, Canon, Cap Gemini, Cathay Pacific, Cisco, Citibank, Changi Airport, Dell, DHL, Dubai Internet and Media Cities, Emirates Airline, Federal Express, Giordano, many Government Agencies, Hertz, Hewlett-Packard, Hilton, Hyatt, IBM, Johnson & Johnson, Jollibee, Li & Fung, Lucent, Maersk, Malaysian Airlines, Manulife, Mastercard, Merck, Merrill Lynch, MDRT, Metro, Microsoft, Mobil Oil, Monsanto, Motorola, Nokia, Panasonic, Pepsico, Prudential, Raffles Hotel, Reuters, Seagate, Seagrams, Shell, Sheraton, Siemens, Singapore Airlines, Singapore Tourism Board, SONY, Standard Chartered Bank, Texas Instruments, TNT Express, United Parcel Service, VISA, YPO, Zuellig Pharma … and many more.
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[tab title=”Seminar Overview”]
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In this seminar, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service.
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You will review the culture building activities currently in use in your organization, identify opportunities for new initiatives, upgrades and improvements, prioritize activities and develop action plans for best results.
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During the seminar, you will also learn proven strategies, best practices, case studies and techniques to build and reinforce an uplifting service culture in these 12 essential areas:
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- World Class Service Education
- Engaging Service Vision
- Service Staff Recruitment
- New Staff Orientation
- Service Communications
- Service Rewards and Recognition
- Voice of the Customer
- Service Measures and Metrics
- Service Process Improvement
- Service Recovery and Guarantees
- Service Benchmarking
- Service Role Modeling
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Who should attend this highly interactive seminar enables your top management team to embrace
a common service vision, review
the culture building activities in your organization, identify opportunities for improvement and prioritize action plans. Put your top team through this seminar and learn how to build an Uplifting Service Culture for sustainable competitive advantage.
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[tab title=”Key Learning Benefits”]
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Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact.
Take away proven strategies, best practices, guidelines and techniques to build and reinforce an uplifting service culture in 12 essential areas.
Align the culture building activities currently in use throughout your organization.
Identify opportunities for new culture building initiatives, upgrades and improvements.
Prioritize activities and develop practical action plans for best results.
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How to Build an Uplifting Service Culture
Uplifting Service Culture requires inspired leaders, committed managers and motivated staff.
Here are the key points for you and your top team in this engaging one-day seminar:
Engaging service vision. Choose appropriate language to articulate your vision. How to communicate your vision effectively with all service providers throughout your organization.
Create alignment among all members of your leadership team. Engage everyone in the process of discussing and ultimately agreeing on the need for a superior service culture.
Benefits of Uplifting Service Culture. Identify and quantify benefits in terms of customer experience, competitive positioning, talent development and business results.
Fundamental principles and key learning points. Understand how UP! Your Service teaches these essentials to everyone in your organization.
A common service language. Discover how this helps you and your team communicate more effectively with each other, and with other departments.
Learn best practices for building a superior service culture from leading organizations in your industry and others around the world.
Identify areas for improvement. Evaluate your current culture building activities in twelve essential categories and identify improvements.
Establish responsibilities and set priorities for action to increase staff engagement and build a stronger service culture.
Become a service role model in your organization. Commit to reinforcing superior service skills, attitudes and motivation through your behavior every day.
Build an Uplifting Service Culture today. Enjoy a sustainable competitive advantage.
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